FAQs
Frequently Asked Questions
How Can I Contact Yahweha?
You can reach out to us online using our live chat system. We typically respond within 4 hours. Our dedicated customer service team is here to assist you with any questions or concerns you may have.
Do You Ship Worldwide?
Yes, we proudly ship our products worldwide.
Where Do You Ship From?
All orders are shipped directly from our warehouse in Hong Kong.
Can I Change or Cancel My Order?
We understand that plans can change, so if you need to modify or cancel your order, please contact us through the live chat within 12 hours of placing it. After this window, changes or cancellations cannot be made, but you can still return your order for a full refund once received.
What Payment Methods Do You Accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal for your convenience.
When Will My Order Be Processed?
Orders are processed and shipped from our warehouse Monday through Friday. Please allow 1-3 business days for processing from the date of your order. Orders are shipped the next business day after processing. During holidays and sale seasons, processing times may be slightly extended. Please note that we do not ship on weekends.
How Long Will It Take to Receive My Order?
Due to high demand, please allow 2-4 weeks for your order to arrive.
What If I Don’t Receive My Order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund. Please contact us through the live chat to initiate the refund process.
Will I Be Charged with Customs and Taxes?
Our prices are listed in GBP and are tax-free. Depending on your location, you may be responsible for paying any applicable import duties, taxes, or customs fees when your order arrives. These charges are determined by your local customs office and are not covered by Yahweha. For more information, please contact your local customs office.
How Do I Return an Item?
To initiate a return, please reach out to us via the live chat. We’ll guide you through the process.
What If the Item(s) I Received Are Defective, Incorrect, or Damaged?
If you receive an item that is incorrect, missing, or defective, please contact us immediately through the live chat. Include your order number, photos of the item(s), and any related references. We’ll work to resolve your issue as quickly as possible.
When Will I Receive My Refund?
Refunds will be credited to your original payment method. If you paid by credit or debit card, your refund will be processed within 7-10 business days of receiving the returned item or cancellation request. For questions about when your refund will appear in your account, please contact your card-issuing bank. If your refund hasn’t posted yet, reach out to your bank or credit card company for further assistance.